Legal

Refund Policy

Effective October 13, 2026

Str8 Up Publishing sells licenses to run syndicated columns, one column at a time or through a monthly plan. Each column is delivered as a digital file the moment you buy or download it.

All sales are final

Because columns are delivered instantly and a downloaded file can’t be returned, all sales are final once your order is complete, except in the three cases below. This applies to single columns and monthly plans.

Refunds are not given because you disagree with a column, don’t like it, or expected something different. Please read the preview before you buy.

When we will make it right

• Defective or wrong file. A file is defective if it won’t open, is missing text or images, or isn’t the column you paid for. Let us know within 30 days of purchase and we’ll send a replacement right away. If a replacement doesn’t fix the problem, we’ll refund your purchase in full. For a column you downloaded through a monthly plan, we’ll replace the file or return that download to your monthly count.
• Deleted column. If we remove a column from sale before you’ve downloaded it, we’ll refund your purchase in full.
• Duplicate purchase. If you accidentally bought the same column, we’ll refund the extra purchase. If you accidentally bought the Full Access plan more than once, we’ll refund the extra purchase. You may buy more than one Single Category plan for the same category, for example, to get more columns each month in a category your readers like. If you bought a second plan for the same category by mistake, tell us before you’ve downloaded a column from the second plan and we’ll refund your purchase. Once you’ve downloaded a column from the second plan we won’t refund you for the second plan.

Monthly plans

We don’t give refunds or credits for a partly used month or for downloads you didn’t use. Unused downloads don’t carry over to the next month.

Cancel anytime: your plan will be active until the end of your billing month, and you won’t be charged again.

What a refund means for your license

When an order is refunded, the license for that column is revoked. Your publication may not print or post the column, and must remove it from any online edition.

How to request a refund

Fill out the Refund Request form below. You’ll find your order number in your receipt email and in My Account under Order history. We’ll reply by email within 2 business days.

Your name *

Email *The email you used for your order.

Order number *In your receipt email and in My Account under Order history.0 / 20

Column title *For more than one column, press Enter after each title.0 / 300

Reason *The file won’t open or is missing text or imagesI received the wrong columnThe column was removed from sale before I downloaded itI bought the same column more than once

We’ll send a replacement first, as our Refund Policy explains.

Additional details (optional)0 / 600

Submit

Please do not fill in this field.

Approved refunds go back to the card or payment method you used. Your bank may take 5 to 10 business days to show the credit.

Questions

Email contact@thestr8up.com. We’re happy to help.